Intercultural communications

Effective communication has an enormous impact on our success in private and professional live. How polite, clear, goal-oriented is our communication, with our partners, supervisors, colleagues, in our intercultural teams How do we lead a conversation? How can we give feedback to somebody without hurting them? How can we win without making the other person lose?

These questions demonstrate that communication is not only an important topic but also a very personal one. Therein lies the difference to more scientific subjects: it cannot be viewed separate from the individual. And people are different and have their individual perceptions and communication patterns!

Listening to these questions you realise that communication is not only an important topic but a very personal one, too! This makes it different from more scientific subjects, because it can not be seen separate from the individual. And people are different and have their individual perception and communication patterns!

Background and Principles of

Communication

…the map is not the territory

  Introduction of basic communication models

  Experiencing the difference of perception

and reaction

Inter-cultural Communication

…knowing about the difference

makes the difference

  Culture Map:

norms, values and assumptions

  Do’s and don’ts in Germany

Communication Matrix

…flexibility for more effectiveness with

self and others

  Square of Communication:

the 4 aspects of a message

  Questions and Active Listening

  Non-violent Communication

Successful in Groups and Teams

…the spirit of cooperation

  Communication rules

  Receiving and providing feedback

Conflicts

… risk or chance?

  Conflict handling styles

  Assertive communication